Vitalis Health and Home Care was born from a simple and powerful vision: to create a compassionate provider of quality clinical and care services that makes a difference in peoples’ lives.
WE HAVE BEEN SERVING CUSTOMERS WITH A WIDE RANGE OF HEALTH AND HOME CARE NEEDS SINCE 2015 AND HAVE SUPPORTED THE JOURNEYS AND SUCCESSFUL HEALTH OUTCOMES OF THOUSANDS OF PEOPLE. WE HAVE GROWN QUICKLY TO BECOME THE STANDARD FOR QUALITY IN-HOME CLINICAL AND CARE SERVICES ACROSS GREATER SYDNEY.
Your care journey will require support from a provider with knowledge of what can happen and what will need to be considered, including when things are complex and challenging. Our experience means that we can anticipate the spectrum of possible situations that can occur and plan for every eventuality. Vitalis gives you security. We understand your needs, can anticipate what might happen next, and know how to join the dots of your care plan with the management of all the other aspects of your treatment.
Vitalis offers an integrated care model that lets you select the most appropriate level of care for now, and adapt it as your needs change throughout your care journey. You won’t need to chop and change from provider to provider; we are there for you for the entire journey.
Integrated Care Services
Our integrated care services include:
- Comprehensive health and personal assessment.
- Health system navigation and care planning.
- Specialised and personalised health and home care services.
- Monitoring and management advice to control home care costs.
- Complex clinical care right up to hospital level care in the home.
The Vitalis mission is to deliver the highest standard of care with compassion and respect to support people’s quality of life.
Our Mission
The pillars of our mission are:
- Customer advocacy — Making representations on your behalf to specialists, institutions, government departments and other care providers.
- Clinical knowledge — We are trained professionals with years of practical experience and clinical knowledge.
- Procedural rigour — Our process approach provides us with a framework to develop a fully integrated health and/or home care solution for you.
- The Journey — We know that pursuing your health goals is an ongoing journey. We will support you through these phases with solutions, guidance and support.
- Impact and Meaning — Paramount to our mission is that the we provide services that bring a positive impact to lives of our customers, and give meaning to our professional teams.
We want you to enjoy continued quality of life by empowering you with care solutions that will let you return home as soon as possible, or live at home for as long as possible. We will take care of you.
Personalised Service
- Comprehensive care oversight — Vitalis is an integrated care provider who can support you through all facets of your care journey.
- Individualised care plans — Our three-staged approach — ASSESS, ENABLE, CARE develops care plans that are tailored and specific to your unique circumstances.
- Focus on early intervention backed by medical research — Our experience and clinical focus helps us anticipate any challenges before they happen.
- Intake and home safety assessment by experienced Registered Nurses — We come to you in the comfort and security of your home.
- Scheduling coordination – Friendly, responsive and proactive. Our business is your complete and compassionate care.
- Patient and family advocacy — Vitalis is the bridge between you and the health system. We are in your corner, making sure that you are heard, cared for and empowered in all important decisions.
- Health system navigation — We know how the system works so that you benefit from our knowledge and partnerships.
- Focus on social connections — We build strong and empathetic relationships within the entire care community including clients, their families and wider care team.
Highest Quality Caregivers
- Selective hiring philosophy — Our hiring standards recruit the best industry talent to care for you.
- Years of clinical experience at leading hospitals — Our nurses have worked under pressure and understand the clinical care required to achieve excellence in home care for you.
- Highly qualified and trained Registered Nurses — Tertiary qualified with emergency care experience.
- Dedicated, trusted and professional internal staff — Our staff turnover is low, with a strong company culture of compassion, responsiveness and professionalism.
- Licensed, screened and fully insured caregivers — Vitalis recruitment processes are thorough.
- Dedicated focus on continuous education — Our Nurses and Carers continue to hone their skills with the support of Vitalis.
- Regular nurse care coordinator calls and visits.
All Inclusive Care
- Dedicated care management team — Your care plan is provided by a team, co-ordinated and managed by a Vitalis Care Manager. This allows us to give you continuous and consistent quality care.
- Allied health services management — We work with allied health and other third party providers and make sure that everyone is on the same page with your care plan.
- Home safety equipment and latest technologies — Always using the current best-of-breed equipment and technology to deliver your care to the highest standards.
- Access to affiliate network of providers
- Accompanying you to medical appointments — We are holistic in our support. We will be there for you.
- Identifying subsidies you may be eligible for — Vitalis know, understand and are skilled at identifying and unlocking opportunities for you to receive subsidies through government agencies.
- Locating free or subsidised community services.
Peace of Mind
- Seamless coordination of care — Our job is to make sure that all aspects of your care solution runs smoothly.
- Accurate and transparent invoicing — Clearly formatted itemised accounts.
- High-tech employee schedule tracking.
- Clinical oversight — Every aspect of your care is overseen and guided by our clinical team under the guidance of our Clinical Director, so you can be sure you are receiving the best professional care.
