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Care in the Home
HOME REALLY IS WHERE THE HEART IS
Care in the Home
HOME REALLY IS WHERE THE HEART IS
Voni Leighton
VITALIS CLINICAL DIRECTOR
At Vitalis we meet with you and really listen: to understand and assess what you need and how we can help.
WHERE YOU BELONG
Home really is where the heart is. So where better for you to be throughout your health journey?
CARE IN THE HOME:
- Allows you to enjoy the comfort, privacy and convenience of home and is tailored to your specific circumstances.
- Is a cost-effective alternative to residential care. The financial benefits of in-home care over residential aged care can be significant.
- Empowers you and your family in retaining choices, enabling you to stay at home longer and enjoy a better quality of life.
- Provides relief for families of the full responsibility of caring for their loved one, giving them peace of mind knowing they are in safe hands.
Working closely with you, Vitalis will develop a complete solution for all your home care needs; from carers to help with everyday needs, up to high-level clinical services, provided by experts. Professional, compassionate and caring.
HOME, HOSPITAL OR RESIDENTIAL CARE, WHICH WOULD YOU CHOOSE?
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EXTREMELY HAPPY WITH THE VITALIS SERVICE
"I was extremely happy with the Vitalis service. The nurses were all lovely and I was very happy with everything that was done for me."
MB, Telopea, July 2019
"I was so happy to be in the care of the lovely Vitalis nurses for the second time in recent months. They hadn't forgotten me and I looked forward to the visits and a chat. All very caring and professional and I'm sure that helped my healing."
KC, Glenorie, June 2021
GRATEFUL FOR THIS MAGNFICENT SERVICE
"I was very impressed by the professionalism of your staff. They were caring and efficient. I greatly appreciated their letting me know ETA and the fact that they arrived within that window. Very grateful for this magnificent service."
NW, Randwick, March 2021
A VERY VALUABLE ORGANISATION
"This was an emotional time for me. Being able to be in my own home especially as my daughter who lives overseas was able to be here. Allowing me to be home I was able to spend more time with her. What lovely nurses attended to me. Their visits were most welcome. THANK YOU. A very valuable organisation."
PC, Turramurra, April 2019
"I was so grateful to have your services available to me during my recent medical issue. Fort two weeks every day I had a nurse visit and each and every one of the nurses could not have been more professional, friendly, or kind to me. Thank you!"
JH, Roseville, September 2020
BEST I HAVE EVER ENCOUNTERED
"I found that the nursing staff that attended me were the very best that I have encountered. After 7 private hospitals and rehabs I feel that I can comment on this matter with some accuracy."
RF, Castle Hill, March 2021
VERY PROFESSIONAL, KNOWLEDGEABLE, AND RELIABLE
"Anosh my physiotherapist was very professional, knowledgeable, and reliable. Would definitely recommend him."
SP, Artarmon, Jan 2022
THE SERVICE WAS EXCELLENT
"The service was excellent both with regard to professional capabilities and with friendly and helpful manner of all the visiting nurses."
JR, Hunters Hill, April 2019
REALLY HAPPY WITH EVERYTHING
"The nurses were all fantastic. Very professional, knowledgeable and were really helpful and attentive with my care. Fantastic service - I was really happy with everything."
MP, Baulkham Hills, April 2021
VERY CARING & VERY FRIENDLY
"I have had the pleasure of your staff visit me for the last 4 weeks. They were very caring and very friendly. Thank you for looking after me."
LM, Wentworthville, March 2019
THE ONLY WAY TO GO!
"Everyone was fantastic! Caring, professional, personable, punctual. The ‘only way to go’! CONGRATULATIONS".
TG, Pennant Hills, April 2019
EXCELLENT HOME CARE PACKAGE
"Nothing beats being at home. Efficient, professional, sympathetic and friendly nurses - all come with a smile. Comprehensive care in a non-obtrusive manner. Highly recommended."
CR, Alexandria, April 2021
GREATLY APPRECIATED
"Thank you Vitalis for all your expert care given to me by all your special nurses during my much-needed care. Greatly appreciated!"
LJ, West Pennant Hills, April 2019
I AM VERY GRATEFUL
"My experience with Vitalis has been a success for the input on a management plan of how the wound was to be treated and it’s execution. Every one of the attending team was professional and they knew the requirements of the plan and the expected healing rate. Overall my wound would never have healed without surgical intervention and the nursing input. I am very grateful for Vitalis’s attention."
NJ, Warrawee, 2020
DEFINITELY RECOMMEND VITALIS
"I was very satisfied for the professionality of the team. All the carers were very friendly and always happy to assist me with my injury! Definitely recommend Vitalis to the people in need. Thank you once again!"
EP, Cromer, August 2021
A WONDERFUL SERVICE
"It is a wonderful service. All staff who came to home were just amazing, gentle, caring, and friendly, and a special thank you to Claire + Georgie who were so lovely to talk to on the phone."
GK, Bligh Park, August 2021
THANK YOU!
"There are no words to describe how amazing, efficient, reliable and friendly these magical nurses were. There is no place like home to regain strength and Vitalis enabled this to happen. THANK YOU THANK YOU THANK YOU!"
MM, Pennant Hills, February 2020
GREAT KNOWLEDGE, FRIENDLINESS & PASSION
"I would like to thank you, Vitalis care team for looking after me at home for a period of 32 days. You showed very high-quality care and very professional service. Your great knowledge, friendliness and passion about what you do is much appreciated. Thank you!"
MK, Warriewood, March 2019
HIGHLY RECOMMENDED SERVICE
"The Vitalis team was always professional, helpful, and caring. Highly recommended service."
JP, Eastwood, June 2020
11/10. Would not hesitate to recommend.
"Vitalis is absolutely amazing. Extremely easy to organise. Very flexible with their timings. Very capable and caring nurses. 11/10. Would not hesitate to recommend."
MG, West Pennant Hills, November 2021
EXPERT NURSES
"After major surgery, Vitalis services facilitated my early discharge to my home through their services. All staff were expert nurses, dependable, helpful, knowledgeable and caring. Their recording of my recovery was also particular and accurate."
PT, Bayview, September 2019
VITALIS; THE BEST!
"What a wonderful service. I had the pleasure of dealing with Ashley. She was courteous, professional, great humour and made me – the ‘worst’ of patients - feel at ease. I would recommend your business on the back of her alone. Thank you Vitalis; the best!"
JS, Oatlands, May 2019
I HIGHLY RECOMMEND THIS SERVICE
"I highly recommend this service. My specialist nurses were very professional and I was made to feel relaxed on each treatment for my serious wound."
RM, Beecroft, October 2019
UNEXPECTED AND OUTSTANDING
"A totally unexpected and outstanding service. Professional, courteous, and caring - thank you ALL very much."
NV, Elizabeth Bay, August 2021
A SUPERB SERVICE
"A superb service. Exceptional in all you do."
DBT, Baulkham Hills, June 2021
"I am a very happy recipient of care from the lovely nurses from Vitalis and will continue to recommend Vitalis Health and Home Care."
IM, Dural, March 2021
NOTHING BUT HIGH PRAISE
"I have nothing but high praise for the service that Vitalis Health and Home Care provided to me recently. All the nurses that treated me were professional, caring, and compassionate. They were a credit to the company."
JL, Drummoyne, June 2021
VERY IMPRESSED WITH SERVICE
"Very impressed with the service – VAC procedure on my disabled daughter (TBI). Appointments made and kept to time and nurses were very helpful in providing assistance and info regarding the procedure. Unfortunately, the procedure didn’t work but not for want of trying!"
JM, Cherrybrook, May 2019
OVER THE MOON
"We were over the moon with the service I received from Helen, Clare, Angela, Kiy, Kelly, Sharon, Nicki & Leah. It is clear that to these girls this isn’t just a job – they love it and were wonderful support for me."
KS, Turramurra, April 2020
THE BEST POSSIBLE CARE
"I would like to commend all your nursing staff that provided me with the best possible care. They were friendly, courteous and extremely professional – can’t fault any of this service. This is the first time I can honestly say you are true to your commitment above. (Referring to Vitalis statement: ‘our service is committed to providing high-quality care and services and meeting your needs’)."
FB, Glenwood, October 2019
A HIGH-CLASS TEAM
"I found the Vitalis Team to be very caring and friendly and it was a pleasure to greet them each day. Nothing was ever a problem. A high-class team both on the ground and an excellent back-up team too."
GH, Beecroft, June 2021
DESERVE THE HIGHEST PRAISE
"Terrific service, very nice, very capable nurses. I felt entirely confident in their competence and expertise. They deserve the highest praise."
YW, Wahroonga, December 2021
CANNOT SPEAK MORE HIGHLY
"Great team and fantastic, caring service. Cannot speak highly more about Vitalis. Thank you.
MM, Hornsby, May 2021
NOTHING BUT PRAISE
"I have nothing but praise for the team. Not only professional but always ready to do more to make life easier."
JC, Gordon, March 2021
I COULD NOT HAVE HAD BETTER CARE
"I could not have had better care. I looked forward to them coming. All intelligent and caring. I have passed this on to my Specialists and friends and family."
CD, Collaroy Plateau, March 2021
LUCKY TO HAVE THEM
"The quality of the nursing care I received was exceptional. The team were truly wound care specialists. They communicated clearly with me and each other and the continuity of care was excellent. I was lucky to have them and their care and kindness contributed to my healing. Thank you so much. xx"
NT, Croydon Park, April 2019
EXTREMELY IMPRESSED
"We were extremely impressed with the level of professionalism and care from all the nurses. We would definitely recommend your services. Thank you."
BH, Avalon Beach, March 2021
DEDICATED & PROFESSIONAL
"Very dedicated and professional nurses. Excellent service and sorry it had to end!"
VS, Burwood, April 2020
I THOUGHT OF EACH OF YOU AS MY ANGEL
"Amazing service and so thankful for all the wonderfully caring and attentive service provided. Thank you. I thought of each of you as my angel."
RP, Elizabeth Bay, December 2021
ABSOLUTELY FANTASTIC
"Absolutely fantastic organisation. Everyone I dealt with was helpful, cheery and professional."
SW, September 2019
MORE THAN IMPRESSED
"A very big ‘thank you’ to Georgie, Alex, Sharon, Edwin & Ashley for always being so very caring, thoughtful, friendly and professional throughout our care needs. We were more than impressed with your service and have told many about you."
JF, Pitt Town, June 2019
FIRST-CLASS CARE AT HOME
"Vitalis nursing staff provided me with first-class wound management care at home, post-surgery, for a lengthy period. They were all truly professional, cheerful, helpful and provided me with sound advice and support."
KF, Concord, September 2019
CAN'T SPEAK MORE HIGHLY
"Having been a recipient of Vitalis Care, I can't speak more highly of the thoughtful, professional, and personal care I received over 4 weeks - a wonderful organisation."
CG, Elizabeth Bay, April 2021
VERY HAPPY WITH THE SERVICE
"All the employees that came to my home were polite, punctual and paid attention to detail. I was very happy with their service."
MS, Castle Hill, March 2018
MADE A TOUGH SITUATION EXCELLENT
"It was a pleasure to have your staff in my home. Made a tough situation excellent. I can’t thank you enough."
JK, Rouse Hill, March 2019
VERY PLEASED WITH ALL ASPECTS
"Very pleased with all aspects of the care provided, from the coordinator to each of the nurses who visited and administrated my medication via the PICC line. In particular, their communication skills were first-rate."
PL, Oatlands, Feb 2019
THREE COURTEOUS, EFFICIENT & FRIENDLY NURSES
"Very pleased to receive treatment from three courteous, efficient and friendly nurses. More than happy to recommend Vitalis to all my acquaintances if in similar circumstances as me, great work Vitalis. I hope your business expands!"
RF, Emu Plains, February 2020
I CAN'T THANK THEM ENOUGH
"I was in the [hospital name] recently having a left foot full reconstruction and unfortunately developed bed sores (due to rubber covering their mattress). Your girls came to our home every second day until I was fixed – about two weeks. I can’t thank them enough!! Friendly, great sense of humour and of course very professional work ethic! Thank you girls!"
CS, St Ives, September 2019
A TRULY EXCELLENT SERVICE
"Thank you for a truly excellent service. It was wonderful to be cared for at home."
LR, Woollahra, October 2019
"The service was excellent. Staff were punctual to every visit. Friendly and kind providing magnificent care. Very appreciative of all your staff. Merry Christmas."
SK, Rouse Hill, December 2020
GRATEFUL FOR THE EXCELLENT CARE
"I am extremely grateful for the excellent care and service provided by the nurses. The staff were all very caring, friendly, well trained and knowledgeable. Thank you to everyone for looking after me so well."
AO, North Turramurra, July 2019
HIGHLY COMPETENT
"Vitalis provides a highly competent, flexible alternative to hospital admission. Professional with advanced communication skills."
DR, Denistone, August 2019
WORDS CANNOT EXPRESS
"Vitalis provided exceptional care for our elderly mother in her home for five months until her passing. We switched to Vitalis from another company as we were impressed by their professionalism, personalised approach, attention to detail, and the way they treated Mum with respect, kindness and compassion at all times. Voni was an absolute pleasure to deal with. She brings a wealth of experience to the table and has a lovely bedside manner with her clients. No problem was every too big for Voni to resolve and she and her staff went above and beyond to ensure mum was being well cared for and that her comfort and dignity was maintained until the very end. I have no hesitation recommending Vitalis as a care provider and have already provided their details to a few friends exploring care options for their parents."
TB, Warrawee, 2017
ABOVE & BEYOND
"I cannot thank the Vitalis team enough for their exceptional medical care given to me over 8 weeks of IV treatment at home. Each Vitalis team member went above and beyond their job description to provide individual care and emotional support throughout a very difficult medical episode."
AW, Baulkham Hills, August 2019
I CANNOT SPEAK MORE HIGHLY
"I had a skin graft on my lower right leg which required specialist dressing. The staff from Vitalis were punctual and professional. They phoned me before coming, so I could remove the dressings and have a shower, which was much appreciated. I cannot speak more highly of the care I received from Georgie, Ashley and Cecilia."
IB, Beecroft, April 2019
HIGHLY PROFESSIONAL APPROACH
“Being able to avoid being in hospital over Christmas was fantastic, and that involved sacrifices by your staff. Please thank them again. Their highly professional approach, knowledge, care, encouragement, understanding and respect was truly appreciated and admired.”
MH, Jan 2019
CARE & ATTENTION TO DETAIL
"We found the nursing staff very friendly and helpful. Always on time and at times flexible with arranging times. The care and attention to detail was very much appreciated. Thank you so much."
JO, West Pymble, May 2019
WOULD RECOMMEND HIGHLY
"The service was excellent and the staff showed consistently high, professional approach. Would recommend highly."
TB, Elizabeth Bay, May 2019
VERY HAPPY WITH THE SERVICE
"I felt truly confident in the care given, especially with the Vitalis team advising my surgeon of complications as they occurred. Following two additional surgeries I was given the VAC therapy which aided in my recovery. Having the home wound services took away so much stress on me and my family. An extended hospital stay would have been a nightmare for all of us."
DG, Mooney Mooney, February 2018
EVERY NURSE WAS CARING, HELPFUL & COMPETENT
"They were a pleasure to have in our home. You are to be congratulated on your staff. Thank you so much."
DG, Caringbah, February 2020
PROFESSIONAL, COURTEOUS, ABOVE & BEYOND
"Vitalis were amazing! Professionally and courteous at all times. Thank you for going above and beyond when helping us with our health fund."
CB, Mount Colah, July 2018
VERY IMPRESSED WITH THE SERVICE
"We were very impressed with the service you provided. The women were caring, careful, and punctilious about wearing masks and gloves - punctual, came when they said and let us know in good time their ETA. Great to have you on hand."
BR, Wahroonga, October 2020
WORDS CANNOT EXPRESS
"Words just cannot express how grateful I am for all that you have done over the last 4 nearly 5 months. Particularly in this last few days, I absolutely could not have gotten through it without you. Your calm, in control but gentle nature and work ethic we’re just what I needed. Whenever you said “now here’s the plan” was music to my ears. You facilitated the most beautiful death for dad, just what he wanted. Also I must commend you on your staff. Oh my gosh, we are all in love with Belinda and Deane. And of course Bella and Hannah too. Thank you Voni."
SC, Darling Point, September 2020
EXCEPTIONAL SERVICE
"We found your service exceptional. All your nurses are wonderful and couldn’t have treated my mother better. Many thanks for all the kindness."
MO, Wahroonga, October 2019
I WOULD RECOMMEND THEM TO ANYONE NEEDING ASSISTANCE
"I found Vitalis to be an excellent service. Nurses arrive on time and I would recommend them to anyone needing assistance."
JB, Forestville, September 2020
THANK YOU, THANK YOU
"A wonderful home nursing service. Every single nurse who attended me was really caring and very friendly and pleasant. I am extremely grateful for the care that was afforded me while havng infusion at home. Thank you, thank you."
KC, Glenorie, April 2021
WORDS CANNOT EXPRESS
"Vitalis provided exceptional care for our elderly mother in her home for five months until her passing. We switched to Vitalis from another company as we were impressed by their professionalism, personalised approach, attention to detail, and the way they treated Mum with respect, kindness and compassion at all times. Voni was an absolute pleasure to deal with. She brings a wealth of experience to the table and has a lovely bedside manner with her clients. No problem was every too big for Voni to resolve and she and her staff went above and beyond to ensure mum was being well cared for and that her comfort and dignity was maintained until the very end. I have no hesitation recommending Vitalis as a care provider and have already provided their details to a few friends exploring care options for their parents."
TB, Warrawee, 2017
CANNOT FAULT IT
"Excellent service, cannot fault it. Keep up the good work."
JB, Castle Hill, March 2019
STRONG & CAPABLE TEAM
"You are a very strong and capable team that can offer high quality and good services to patients. Especially you have good arrangements to satisfy different needs of patients that really need your help."
PX, Cherrybrook, April 2019
WORDS CANNOT EXPRESS
"Words just cannot express how grateful I am for all that you have done over the last 4 nearly 5 months. Particularly in this last few days, I absolutely could not have gotten through it without you. Your calm, in control but gentle nature and work ethic we’re just what I needed. Whenever you said “now here’s the plan” was music to my ears. You facilitated the most beautiful death for dad, just what he wanted. Also I must commend you on your staff. Oh my gosh, we are all in love with Belinda and Deane. And of course Bella and Hannah too. Thank you Voni."
SC, Darling Point, September 2020
SO CARING & EFFICIENT
"The nurses who cared for John were SO CARING & EFFICIENT. We were contacted each day with an ETA as well. Thank you so much for your help with J’s recovery."
JG, East Kurrajong, June 2019
PROFESSIONALISM & SENSITIVITY
"Your very caring and highly competent nurses cared for my son during his recovery from pilonidal sinus surgery. I am very grateful and appreciative of their professionalism and sensitivity in dealing with a teenage boy."
VT, May 2019
AN ABSOLUTE JOY
"Your service was an absolute joy. Just what I needed when I felt miserable!"
EB, Mosman, May 2021
SO CARING & LOVING
"Every nurse was absolutely amazing. They were all so caring and loving. Very friendly and nice. They all showed up on time and did magnificent jobs every day."
CT, Carlingford, October 2019
VERY WARM AND ENCOURAGING
"The nurses were wonderful - always came at the time they set. Very warm and encouraging as well as very professional. A very happy experience (and I had my own care agency + I know how difficult it is)"
HF, Darling Point, July 2021
FRIENDLY, EFFICIENT & TIMELY
“While I had a frustrating start in the [hospital] the service at home was friendly, efficient and timely. The text ‘arrival time’ was vital in planning. Overall I can only compliment the various nurses for their pleasant demeanour especially Voni on Christmas Day!”
DW, Feb 2019
THE BEST HOME CARE EXPERIENCE
“Honestly, Vitalis was just the best home care experience for me. I had never been hospitalised before and the whole process made me feel comfortable and at ease. Clare was fabulous at following up, and wow Georgie my nurse was AMAZING – and that’s an understatement. She was so kind and caring.”
MT, Jan 2019
THANK YOU SO MUCH
"We found your staff competent, confident, friendly and helpful in every respect – thank you so much!"
VS, Cherrybrook, October 2019
THE LIGHT IN MY LIFE
"Every day when I had the treatment I was treated like an old friend. They were the light in my life, always happy and friendly. I miss them all."
CR, Hornsby Heights, December 2020
"I was extremely pleased with the service you provided. It kept me from having six weeks in hospital. Your nurses were friendly and efficient. Five stars!"
IC, Cherrybrook, September 2020
THANK YOU ALL AT VITALIS
"We have been extremely happy with the wonderful service Vitalis has provided us. The nurses are very professional, helpful and friendly and have achieved excellent results with the wound healing. Thank you to all at Vitalis."
RM, Wahroonga, October 2019
I APPRECIATE THE EXCEPTIONAL SERVICE
"I appreciate the exceptional service provided by your team. The nurses’ communication was excellent, kind and understanding, and tasks carried out very professionally."
TC, Normanhurst, September 2019
WONDERFUL STAFF
"Your staff were wonderful: punctual, friendly, helpful, professional at all times."
JD, Kenthurst, October 2019
SECOND TO NONE
"The care, support, and help by the staff and management is second to none. Everyone's communication, knowledge, bedside manner was brilliant! I highly recommend Vitalis to anyone in need."
AT, Glenhaven, December 2020
PLEASE THANK THEM
"The two staff nurses who attended to my left lower leg post-surgery were very professional and courteous. Their hands were gentle and efficient and their whole demeanour was reassuring. I felt comfortable to ask any questions. Please thank them on my behalf."
AT, Thornleigh, June 2019
PROFESSIONAL, COURTEOUS, ABOVE & BEYOND
"Your HITH service was most excellent and each and every one of the numerous ever so capable nurses who visited me seven days a week over a long period were so friendly, bright and thorough, keeping me at home instead of still being in Hospital."
JT, Epping, September 2019
EXTREMELY PLEASED
"Extremely pleased with the level of care. A most professional service. Staff were most caring and well-mannered. There is nothing further they could have done to enhance the service. The whole procedure was very streamlined."
RM, Illawong, September 2021
HIGHLY RECOMMENDED
"Wonderful nurses, excellent care and very dedicated – came to see me during a severe storm. This is such a great program to receive treatment at home instead of in hospital – highly recommended."
KN, North Turramurra, March 2020
EXCELLENT CARE & FRIENDLY SERVICE
"I have received excellent care and friendly service at all times and would recommend Vitalis for home care."
LJ, West Pennant Hills, March 2019
YOU ARE A TRUE ANGEL
"Voni, you are a true angel. Thank you so much for everything. You made Mum's wishes come true and now she can be at peace knowing she could be at home one last time! It has been a true honour to meet you. You truly helped get us through this tough time."
Family of A.N, Currans Hill, September 2021
MUCH EASIER FOR THE PATIENT
"Absolutely agree (with choosing home rather than hospital for infusion treatments) having had to use this service for a loved one in a time of great need. Much easier for the patient to avoid the stress of travel and receive the treatment in the safety and comfort of their own home."
VT, Cronulla, June 2020
I WOULD RECOMMEND VITALIS TO ANYONE
"Emil and Tanya were fantastic. It was a pleasure to welcome them into our home. I would recommend Vitalis to anyone. Thank you."
GC, Balgowlah, March 2019
FRIENDLY, APPROACHABLE, & PROFESSIONAL
"Every nurse was very friendly, approachable, professional and, plain, just lovely! They made a not so pleasant situation so much easier. Thank you"
RS, Gladesville, February 2020
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