FAQ's

FREQUENTLY ASKED QUESTIONS

FAQ's

FREQUENTLY ASKED QUESTIONS

We answer your most common questions. If you can’t find the answer you are looking for, please contact us

  Why choose home care over a nursing home?

Most people prefer to continue living at home, even as they age or need to manage chronic conditions. Home care helps you maintain your independence and dignity and choose which services will help you manage your health and remain safely in your home. There is also evidence to support better health care outcomes for people who choose to be treated at home. And in many cases you can also be better-off financially by choosing home care over nursing home care.


  Why choose a professional home care agency?

Vitalis Health and Home Care provides integrated and personalised care services, so you can select the most appropriate level of care for now, and adapt as your needs change. Our caregivers are trained and overseen by Registered Nurse Care Coordinators and are available to provide backup support, or full-time care if needed.


  How does Vitalis Health and Home Care choose its caregivers?

Vitalis Health and Home Care conduct rigorous recruitment, screening and hiring processes to make sure our people are capable, experienced and qualified nurses and caregivers. One key aspect includes the practical application of the Vitalis Golden Rule where our interviewers ask themselves, “Would I hire this person to care for my own family?” We put ourselves in your shoes so we can have absolute confidence in every member of the Vitalis Health and Home Care team.


  How do I know what I need?

Vitalis works with you and your family to assess, identify and deliver an individualised home care program that best matches what you need now, and in consideration of what you may need in the future. We can recommend trusted service providers, — to help you with anything from home modifications, aids, assistive technologies to keep you or your loved one safe at home — transport services, as well as connect you with support groups and programs.

Our comprehensive intake assessment helps our clients and their families decide what the most appropriate and cost-effective care solutions are for their needs.

For most people, staying at home means they are better off from a health perspective as well as better off financially. We can help you tailor your home care services to best meet and manage your care and financial situation.


  How can I pay for home care?

Vitalis Health and Home Care will work with you and your family to help you manage your home care costs and to create a plan that meets your individual needs and finances. We can help you identify if you may be eligible for government subsidies or private health insurance rebates, and can connect you with a network of recommended advisors who can assist you with options for funding your care.


 How can I get subsidised?

Older Australians may be eligible for income-tested government subsidised home care ‘packages’. These can be valued at up to $53,001.65 per year for the highest level of care needs. You can find information at www.myagedcare.gov.au or it may be easier to speak with our care team about how to arrange an assessment for you.


  Is home care only for elderly people?

No. Home care can assist a young disabled individual, or a person who is recovering after being discharged from hospital. This includes transitional hospital to home services as well as high level Hospital in the Home.


Are your caregivers employees of Vitalis?

Yes. All our caregivers are direct employees of Vitalis Health and Home Care, not subcontractors. We pay all insurances and taxes associated with our caregivers. You will never be in the position of having to directly pay our caregivers.


 Are your carers insured?

Yes. All Vitalis Health and Home Care employees are covered under our comprehensive insurance policies. They also have up to date police checks and Working With Children Certificates.


 How do you select your Registered Nurses?

Vitalis Health and Home Care employs only highly credentialed Registered Nurses with many years of specialist training and clinical experience. In common with all our caregivers, we apply the Vitalis Golden Rule during the recruitment process. If the interviewer is absolutely confident that they would hire them to care for their own family, that nurse is invited to join the Vitalis team (all candidates meet the Directors of the company before they are hired).


 How does Vitalis Health & Home Care select its Companions and Nursing Assistants?

We aim to recruit the top 20% of qualified and experienced caregivers who have a genuine interest in caring for people in their homes. They are thoroughly screened, vetted, referenced checked and, in common with the recruitment of all our caregivers, we apply the Vitalis Golden Rule. If the interviewer is absolutely confident that they would hire them to care for their own family, that person is invited to join the Vitalis team( all candidates meet the Directors of the company before they are hired).


 How do I decide whether I need a Registered Nurse, Nursing Assistant or a Companion?

We’ll help you make that decision. Vitalis Health and Home Care provides clients with a comprehensive intake assessment so our clients and their families decide what is right for them. This helps us to work with you to identify and tailor the most appropriate and cost-effective care for you and your family.


 What is Hospital in the Home?

Hospital in the Home (HITH) is an acute care service available for patients who wish to be discharged from hospital and continue their clinical care in the comfort of their home. Health Fund rebates may be available for this level of care. Acute care can also be delivered by our HITH service under the supervision of your doctor and delivered in your home.


 If I have a Companion or Nursing Assistant, will a Registered Nurse visit me?

This will depend on your care plan. Your Registered Nurse Care Coordinator works with you and your doctors to develop in home care solutions which are, in most cases, carried out by your Nursing Assistant or Companion in your home. Our Care Coordinators supervise our caregivers to ensure they are following your care plan and continue to monitor for any changes that may require a change to your care plan. If clinical nursing services are required, these will be in addition to your regular caregiver.


 How is my General Practitioner involved in the home care process?

If you are managing a condition or illness that requires a care plan, we work with your GP to continuously assess and administer your care plan as well as notify and respond to any changes that may arise.

As much as possible, we will provide consistency in caregivers so that clients and carers form bonds and build trust. If extensive or around-the-clock home care is required, a team of two or more regular caregivers may be assigned on a shift basis.


 What is the difference between live-in care and 24-hour care?

Live-in caregivers sleep in your home overnight and provide active care for an agreed period of time during waking hours. They will require a place to sleep and it is assumed they will have a relatively uninterrupted night’s sleep. If you are not able to accommodate a caregiver to sleep overnight or you require more care during the night, we can assign two caregivers to provide continuous care day and night.


 What happens if there is an emergency at home?

You should always call 000 if you have a medical emergency. Your caregiver is instructed to notify their Registered Nurse Care Coordinator after 000 has been called. All caregivers are trained in emergency procedures and your care plan will include a priority list of people to call should an emergency arise. This list should always be placed in a highly visible part of your home.


If I need to go to hospital, will my caregiver come with me?

It’s up to you, but we recommend that your caregiver goes with you so they can help facilitate the transition from home to hospital. Your caregiver can then communicate with family members and assist you until family can be there. Your caregiver is trained to immediately call their Registered Nurse Care Coordinator.


 Can my caregiver come with me in the Ambulance?

Yes, they can. Having your Vitalis Registered Nurse or Nursing Assistant caregiver with you can help make sure you receive the highest level of attention and speak to hospital staff on your behalf about what you need. Vitalis can also provide advocacy and healthcare navigation services for you.


 What if I am not happy with the caregiver I have been assigned?

If you are not happy with any aspect of your care or your caregiver, please call us on 1300 848 254 and a member of our staff will discuss this with you.


 Can my caregiver run errands for me?

Yes. Your caregiver can assist you with errands such as shopping or collecting your dry-cleaning.


 Can my caregiver accompany me to family occasions, take me to my favourite art gallery or accompany me for walks?

Yes, they can. Your caregiver can accompany you to a range of outings of your choice. You will need to cover any travel related expenses or additional costs that are incurred by your caregiver on such trips.


 Do I have to provide meals for my caregiver?

No. You are not required to provide meals for your caregivers. Some clients enjoy the company of their caregivers at mealtimes and invite them to join them, especially when carers spend significant time with you in your home. However this is not a requirement.


 Can my caregiver accompany me to my appointments?

Yes. Your caregiver can go with you to and from your medical and personal appointments, as well as accompany you when you run errands. You need to cover any travel related expenses that are incurred by your caregiver on such trips.


 Is home care available for respite care?

Yes, it is. Carers have a very demanding role and it’s important they have time to do the things they need to do, as well as simply have some time off. Vitalis Health and Home Care can provide short term, one-off or ongoing respite care in the home.


 Do I need a qualified nurse for my home care?

There are some things that require the services of a Registered Nurse. For example, to administer medications or for wound care. However, in many cases a properly trained and Registered Nurse supervised Nursing Assistant or Companion is all that is required. This keeps your home care costs at a much more reasonable level, but retains the clinical care backup if needed.


 How can I find the right healthcare services?

Vitalis can help you navigate the health care system to help you find the care you need. Call us for a confidential discussion.


 What are Nursing Assistants and Companions not allowed to do?

Nursing Assistants and Companions are not permitted to do anything that is clinical or invasive in nature. For example, our Nursing Assistants can assist with showering and continence care but cannot administer injections.


  What are my responsibilities towards caregivers in my home?

It is essential that caregivers are safe when they provide your home care services. Before we start, we will need to conduct a Workplace Health and Safety assessment and repeat this periodically to ensure your care is appropriate to your needs and can be safely delivered by our carers.

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