Retirement Villages

MEETING THE CHALLENGES OF CHANGING TIMES

Retirement Villages

MEETING THE CHALLENGES OF CHANGING TIMES

Alex Chrisment
VITALIS DIRECTOR

I started working in the retirement village industry in 2004 for a private operator with nearly 1,000 villas under management across 6 villages and have maintained closed links with the industry ever since. Throughout the years I have gained a good understandings of the many facets of the industry, from the residents expectations to the challenges faced by the operators. I bring this expertise to our dealings with retirement village partners and would welcome the opportunity to discuss how we can assist you and your residents.

Retirement villages are constantly having to innovate and adapt to changing market conditions and the expectations of prospective and existing residents.

VILLAGE MANAGERS ARE OFTEN ASKED QUESTIONS BY RESIDENTS THAT ARE OUTSIDE THEIR EXPERTISE, ESPECIALLY AS VILLAGE RESIDENTS AGE AND MANAGE CHRONIC AND COMPLEX HEALTH AND CARE NEEDS.

Many retirement villages are looking for ways to differentiate themselves and add value for their residents, including through access to services that promote well-being and independence.

Vitalis supports retirement village managers and residents with a wide range of telephonic and in-person services, including:

  • A Nurse Concierge to help people navigate the health and care system, including practical advice on:
    • How to access subsidised services such as Home Care Packages.
    • The role of public and private health such as when is it better to ‘go public’, ‘go private in the public’ or go entirely privately when hospital level care is required.
    • Alternatives to an admission to hospital or enabling an early discharge, such as Hospital-in-the Home, Chemo-in-the-Home or Rehabilitation in the Home (REHAB+).
    • How to get the most out of private health insurance — Helping people navigate to no-gap or known gap providers to minimise out of pocket expenses.
    • Information on and referral to private and community-based services and programs that will support health management and recovery.
    • Individual care coordination services including attending in-person appointments.
    • Transitional hospital to home services — A nurse service that ensures residents transition home safely following day surgery or a longer hospital stay, remaining with them until they are able to safely care for themselves or a family member is available to take over.
  • In-home safety monitoring and equipment.
  • Directly providing in-home clinical and home care to support people during periods of temporary or ongoing illness or decline. This includes complex clinical care such as Hospital-in-the-Home and palliative and end-of-life care.

Vitalis Nurse Concierge services are provided nationally, and we provide in-home clinical and care services across the Sydney Metropolitan Area. Where we don’t provide the service directly, we maintain a network of trusted providers who do.


Vitalis services are accredited with the Australian Council on Healthcare Services (ACHS) ensuring the highest standards of clinical care are maintained, and includes full clinical governance.

Services that enable people to remain in the comfort and security of their residence are particularly relevant in today’s COVID-19 environment and Vitalis can bring that to you.

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