Care Stories

A CARE PARTNER FOR YOUR LIFE

Care Stories

A CARE PARTNER FOR YOUR LIFE

The care needs for you or your loved ones can change over time. What was a sufficient level of care once may now no longer be enough. Living circumstances may change, or new challenges arise that mean you need more support across a growing range of areas — home care, clinical care, rehabilitation care or companionship.

VITALIS JOINS THE DOTS OF YOUR CARE JOURNEY SO THAT AS YOUR NEEDS CHANGE WE CAN CONTINUE TO SUPPORT YOU WITH SERVICES THAT MAKE A DIFFERENCE TO YOUR LIFE AND THE LIVES OF THOSE YOU LOVE. HERE ARE A FEW STORIES FROM FAMILIES WHO WE ARE PROUD TO CALL CLIENTS, AND THE WAYS WE HELP THEM...

When Mum needs help at home

“I’m a little worried about Mum. Since we lost Dad last year Mum has lost weight, she’s become more forgetful, and when I visited her on the weekend I noticed the garden was completely overrun with weeds. I can see she needs some help but I work full-time so can only get over there on the weekends. What can I do?”

HOW VITALIS HELPS

There is a range of subsidised and private services available to help people stay safely at home. The first step is to encourage your Mum to have an assessment of her health and care needs so she can see what is available and what she’d benefit most from. Often what’s needed is companionship and a little extra help with things like shopping and meal preparation, light housekeeping and activities that engage her interest and help her re-establish social connections.

When you’ve taken a fall

“I had a fall at home a few weeks back and fractured my hip and wrist. I’ve been recovering in hospital and am almost ready to be discharged. I want to go home but I’ve been told I’ll have to go into temporary residential care as I’m not able to look after myself yet. I’m worried that if I agree to go into residential care I’ll never get back to my own home again. Are there services that would enable me to stay at home to recover?”

HOW VITALIS HELPS

Yes. There are both subsidised and private home care services that can help you recover at home. Ask your discharge planner whether the hospital offers home-based care services that can help you and whether you can have an ACAT assessment before discharge. That might unlock access for you to some government-subsidised home care services.

You can also engage a Vitalis to provide transitional hospital to home services as well as personal care to assist with your recovery at home. We can also help with nursing care as well as complex Hospital in the Home services when required.

When caring for Dad becomes too much for Mum

“Since Dad was diagnosed with dementia last year he has been increasingly difficult to manage at home. Mum can barely leave the house as Dad is so anxious when she’s not there. They’ve had a few instances now where Dad has called 000 when he can’t find her, even when she was just out the front talking with a neighbour. The only option seems to be residential care for Dad but neither wants to be separated. What can they do?”

HOW VITALIS HELPS

Supporting a loved one with advancing dementia can be challenging and the burden on carers is significant. Having a comprehensive assessment, assistive technology and an experienced caregiver to assist at home can reduce the stress and give full-time carers a much needed break to attend to their own needs, even having a haircut or seeing a movie with a friend, knowing their loved one is safe and well cared for.

Activities can include regular walks to improve communication and prevent wandering, medication reminders, music therapy, memory games and conversations about family histories.

Vitalis staff are skilled in monitoring for physical and mental changes that may indicate underlying conditions such as pain, depression or hearing loss that contribute to a patient’s anxiety. Home care can enable your parents to continue living together at home and enjoy a better quality of life.

When you are recovering from Cancer

“After being diagnosed with breast cancer and having a mastectomy in June, I’ve had to continue with radiation therapy and chemotherapy which has left me feeling sick and exhausted. My family have been really supportive, but my husband needs to get back to our family business, and my parents will need to return to Brisbane at the end of the month. I really want to stay at home but I can’t cope on my own. Are there services that can help me through this?”  

HOW VITALIS HELPS

Yes. There are many services that can assist you through this period. First, ask your clinic nurse what services you can access through your treating hospital.

You can also engage us to help you manage your healthcare and personal needs at home. Vitalis uses an integrated model of care that extends from helping you with the basics such as meals, transport and appointments right through to organising medications to help with pain relief and nausea, wound care and physiotherapy services.

Vitalis also has a specialised clinical team of nurses who can provide complex Hospital in the Home care and Chemotherapy in the Home, so that your time in hospital is as short as possible. You can recover in the comfort of your own home, while still receiving any high-level clinical care you may need.

When you need more help

“My husband isn’t managing like he used to and has needed help with things like showering and dressing for over a year now. We’ve had someone coming in for about an hour most days to shower and dress him but I’m finding he needs more help than that now. Whenever I go out I’m worried he’ll have a fall or will forget which medicine he’s meant to take at which time. What can I do to make sure he is safe?”

HOW VITALIS HELPS

Your husband may be eligible for a higher level of care than he’s getting at the moment. If you feel his needs have changed, you should find out about getting an ACAT assessment (or reassessment if he already has a Home Care Package) to see if he's eligible for a higher level of subsidised care. Also check whether he is getting the maximum number of hours of care he can under his current package. Vitalis' package management fees are very low, meaning you get more hours of subsidised care. You can also supplement your subsidised care with care provided by us.

Vitalis is more than just a home care agency. We provide a range of personalised home care services including:

  • Care provision
  • Falls monitoring technology
  • Medication management
  • Respite care

When Mum needs companionship

“After a bad fall my mother moved into residential care last year. I try to get there as often as I can but the nursing home is more than an hour from my home and even further from work. I’m worried she is quite lonely there. I’ve noticed she’s more withdrawn and some days she isn’t even getting out of bed. I know the staff there are good but they’ve a lot of people to care for and I don’t think they’ve much time for a simple chat or to spend the time that’s needed to encourage Mum to walk. How can I get more care for her?”

HOW VITALIS HELPS

Staff in residential care facilities often don’t have time for the small things that can make such a difference to older people’s lives.

Sitting and chatting over a cup of tea, asking about family history or historical events, bringing in a favourite meal or finding music that bring back great memories are just a few things that a Vitalis companion carer can do to improve your mother’s quality of life.

They can take the time that residential staff can’t give to encourage her to increase her mobility and social connections, and take her on outings to her favourite cafe, to visit friends, for family occasions or for appointments.


© Copyright 2020 Vitalis Health and Home Care Pty Ltd | MOBLE